Shipping policy

Shipping Policy

1. Processing Times

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note: Processing times may be slightly longer during high-volume periods, sales, or holiday seasons.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Option Estimated Delivery Time Cost
Standard Domestic Shipping 3 – 7 business days $X.XX (or Free on orders over$XX)
Express / Expedited Shipping 1 – 3 business days $X.XX
International Shipping 7 – 20 business days Calculated at checkout

Free shipping applies automatically at checkout for eligible order totals before taxes and discounts.

3. Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 to 48 hours for the tracking information to become available.

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at [Insert Support Email] with your name and order number, and we will look into it for you.

4. Customs, Duties, and Taxes

  • Domestic Orders: All applicable sales taxes are calculated and added at checkout.

  • International Orders: Sarao is not responsible for any customs fees, import duties, tariffs, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

5. Shipping Restrictions & P.O. Boxes

  • We currently ship to [Insert Countries/Regions, e.g., United States, Canada, Worldwide].

  • Some shipping carriers have restrictions on delivering to P.O. Boxes or military APO/FPO addresses. If we are unable to ship to your address, we will contact you immediately to make alternative arrangements.

6. Damaged, Lost, or Stolen Packages

If you received your order damaged, or if your package is marked as delivered but you haven't received it:

  1. Save all packaging materials and damaged goods before filing a claim.

  2. Contact the shipping carrier to file a claim using your tracking number.

  3. Reach out to our customer support at [Insert Support Email] with photos of the damage or details of the issue so we can assist you.

7. Address Changes & Incorrect Addresses

Please double-check your shipping address before placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address, please contact us immediately at [Insert Support Email]. Once an order has been processed or shipped, we cannot update the address.